Carpet Cleaners SW13 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SW13 provides professional cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Carpet Cleaners SW13. Please read them carefully before placing an order for any services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting the services from Carpet Cleaners SW13.
Services means any carpet, rug, upholstery, mattress, hard floor, or related cleaning service supplied by Carpet Cleaners SW13.
Premises means the property or location where the services are to be carried out.
Technician means an employee, contractor, or representative of Carpet Cleaners SW13 who performs the services.
Agreement means the contract between the Customer and Carpet Cleaners SW13 comprising these Terms and Conditions and the confirmed booking details.
Scope of Services
Carpet Cleaners SW13 provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning and associated treatments. The exact scope of the services for each booking will be set out in the booking confirmation and may include details such as the number of rooms, items to be cleaned, and any additional treatments requested.
The Customer is responsible for ensuring that the description of the premises and items to be cleaned provided at the time of booking is accurate and complete. Carpet Cleaners SW13 reserves the right to adjust the price or refuse to perform certain tasks if the actual work required differs materially from the information provided at the time of booking.
Booking Process
Bookings may be requested by the Customer through the booking channels made available by Carpet Cleaners SW13 from time to time. A booking request is not confirmed until Carpet Cleaners SW13 has accepted the booking and provided a confirmation setting out the date, approximate time window, service description and price.
By submitting a booking request, the Customer confirms that they are at least 18 years of age and legally capable of entering into binding contracts, and that they are either the owner of the premises or have the authority of the owner or occupier to arrange the services.
The Customer must provide clear access to the premises, including any necessary parking arrangements, and must ensure that the Technician can safely enter and work at the property during the agreed time. Carpet Cleaners SW13 may charge a call-out fee or cancel the booking if the Technician is unable to gain access or commence work due to circumstances within the Customer’s control.
All booking times are approximate. Carpet Cleaners SW13 will use reasonable endeavours to attend within the agreed time window but does not accept liability for delays due to traffic, weather, or other circumstances beyond its reasonable control. In such cases, Carpet Cleaners SW13 will contact the Customer to rearrange the appointment where necessary.
Pricing and Quotations
Prices are usually provided at the time of booking based on the information given by the Customer. Unless otherwise stated, prices are quoted in pounds sterling and are inclusive of standard labour, equipment and cleaning products required to complete the service.
Carpet Cleaners SW13 reserves the right to revise the quoted price where the actual condition, size, or number of items to be cleaned differs from that described by the Customer, or where additional work is requested on arrival. Any increase in price will be explained to the Customer before the services proceed, and the Customer will have the option to accept the revised price or decline the additional work.
Promotional offers and discounts, when available, are subject to specific terms and may be withdrawn at any time. Discounts are only valid when confirmed at the time of booking and may not be applied retrospectively.
Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the services on the day of the appointment. Carpet Cleaners SW13 may require a deposit for certain bookings, at its discretion. Any required deposit must be paid by the deadline specified, failing which the booking may be cancelled.
Carpet Cleaners SW13 accepts commonly used methods of payment as notified to the Customer when making a booking. The Customer undertakes that any card or payment method used belongs to them or that they have the authority of the cardholder or account holder to use it.
Where payment terms allow for payment after the service date, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within seven days of the invoice date. Carpet Cleaners SW13 reserves the right to charge interest on overdue sums at the statutory rate, and to recover any reasonable costs incurred in the collection of unpaid amounts.
Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving notice to Carpet Cleaners SW13. To avoid a cancellation fee, the Customer must provide at least 24 hours notice prior to the scheduled appointment time. If less than 24 hours notice is given, Carpet Cleaners SW13 reserves the right to charge a cancellation fee of up to 50 per cent of the total service price, or retain any deposit paid.
Where the Technician attends the premises at the agreed time and is unable to commence or complete the services due to the Customer’s failure to provide access, failure to secure necessary permissions, or conditions at the premises that pose a health or safety risk, Carpet Cleaners SW13 may treat the booking as cancelled by the Customer and charge a cancellation or call-out fee.
Carpet Cleaners SW13 may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, extreme weather, equipment failure, traffic disruption, or safety concerns. In such cases, Carpet Cleaners SW13 will offer an alternative appointment at a mutually convenient time. Liability for such cancellations is limited to rescheduling the services or refunding any deposit or prepayment received.
Customer Obligations and Preparation
The Customer must ensure that the premises are safe and suitable for the services to be carried out. This includes providing adequate lighting, access to electricity and water, and ensuring that the work area is reasonably clear of personal items, fragile objects and breakables. Furnishings that require moving should be cleared of personal belongings and, where possible, moved in advance of the appointment.
The Customer must inform Carpet Cleaners SW13 before the service begins of any known issues, including previous damage to carpets, rugs or upholstery, loose fittings, unstable furniture, defective flooring, or any other condition that may affect the work or present a risk to the Technician, the Customer, or the property.
Children and pets must be kept away from the work area and equipment during the service and while carpets or fabrics remain damp. The Customer is responsible for supervising children and pets at the premises.
Service Limitations and Results
Carpet Cleaners SW13 will carry out the services with reasonable care and skill, using appropriate methods and products for the type and condition of the items to be cleaned. However, the Customer acknowledges that certain stains, odours, wear, and pre-existing damage may not be completely removed and that results will vary depending on factors such as the age and type of fibre, previous cleaning history, and the nature of the contamination.
Any estimated drying times or expected results are provided as guidance only and are not guaranteed. The Technician may advise the Customer on aftercare, including ventilation and restrictions on walking on carpets or using upholstery until fully dry. It is the Customer’s responsibility to follow these instructions. Carpet Cleaners SW13 is not liable for any damage or soiling that arises from failure to follow aftercare advice.
Damage, Liability and Insurance
Carpet Cleaners SW13 will take reasonable care to avoid damage to the premises and items being cleaned. If accidental damage occurs due to the negligence of Carpet Cleaners SW13 or its Technicians, the Customer must notify Carpet Cleaners SW13 as soon as reasonably possible, and in any event within 48 hours of the services being completed.
Carpet Cleaners SW13 may, at its discretion, arrange repair, replacement, or fair compensation for any damage caused by its negligence, subject to the Customer providing reasonable evidence of the damage and allowing Carpet Cleaners SW13 or its insurers access to inspect and assess the claim.
Carpet Cleaners SW13 shall not be liable for any of the following:
Damage caused by pre-existing defects or weaknesses, including but not limited to loose seams, fraying, bleaching, sun damage, worn fibres, or shrinkage arising from the manufacturer’s specifications.
Damage or deterioration caused by incorrect installation, poor maintenance, or prior cleaning by third parties.
Loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss arising out of or in connection with the services.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
Waste Handling and Environmental Compliance
Carpet Cleaners SW13 aims to comply with all relevant UK waste and environmental regulations in the provision of its services. During the cleaning process, the Technician may collect waste residues such as extracted dirt, dust, used cleaning solutions, and packaging from products used on site.
Any waste generated during the service that falls under standard household waste will normally be left at the premises for disposal by the Customer in their usual domestic or commercial waste system, unless specific arrangements for removal have been agreed in advance.
Where Carpet Cleaners SW13 is required to remove waste from the premises, this will be carried out in accordance with applicable waste management regulations. Additional charges may apply for the removal of waste or contaminated materials that cannot be disposed of as standard household waste, and any such charges will be explained to the Customer prior to removal where reasonably practicable.
The Customer agrees not to request the Technician to dispose of any hazardous substances or items in a way that would breach local or national waste regulations. If the Technician identifies materials that may be deemed hazardous or require specialist handling, Carpet Cleaners SW13 may refuse to remove such materials and may suggest that the Customer contacts an appropriate licensed waste carrier.
Complaints and Service Issues
If the Customer is dissatisfied with any aspect of the services, they should contact Carpet Cleaners SW13 as soon as possible, and in any event within 48 hours of completion of the work. Carpet Cleaners SW13 will investigate the issue and may arrange a revisit to inspect the work and, where appropriate, undertake reasonable remedial action.
Any remedial work is provided at the discretion of Carpet Cleaners SW13 and does not constitute an admission of liability. The Customer must give Carpet Cleaners SW13 a reasonable opportunity to address and resolve any complaint before seeking remedies from another service provider or third party. Carpet Cleaners SW13 will not be responsible for costs incurred from third parties instructed by the Customer without prior written agreement.
Force Majeure
Carpet Cleaners SW13 shall not be in breach of this Agreement or otherwise liable for any delay or failure in performance if such delay or failure results from events, circumstances or causes beyond its reasonable control. Such events may include, but are not limited to, acts of God, extreme weather, flooding, fire, pandemics, strikes, transport disruption, or the failure of public or private utilities.
Privacy and Data Protection
Carpet Cleaners SW13 may collect and process personal data about the Customer for the purposes of booking, delivering and managing the services, handling payments, and dealing with enquiries or complaints. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
By making a booking, the Customer consents to Carpet Cleaners SW13 using their personal data to manage the Agreement and to communicate about current or future services, subject to any legal rights to opt out of marketing communications.
Variation of Terms
Carpet Cleaners SW13 may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that particular Agreement. Continued use of the services following any update to the Terms and Conditions may be treated as acceptance of the revised terms where permitted by law.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Carpet Cleaners SW13.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with the booking confirmation and any specific written agreements between the Customer and Carpet Cleaners SW13, constitute the entire agreement between the parties in relation to the services and supersede any prior understandings or arrangements, whether written or oral.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
